2) Stay Calm
This ties into listening, but is equally as important. You need to stay calm and composed when dealing with someone who is not. If you sit there in a state of tension while they go off on their rant, this can inflate the situation as much as yelling back. It will also cause you much stress and frustration in the process. You need to lead by example. No matter how much the other person displays fits of emotion, remain calm and do not respond in the same way. If you do, you’ll only being fanning the flames of their anger and negativity. Take several slow deep breaths. This will help you relax and better respond to the situation. It will also help to deflect absorbing their tension. Keep in mind, the anger and tension belong to the other person, and you should not take possession of it.
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