5) Diffuse with an Apology
Experts advise sometimes it’s best to just apologize, even if you don’t believe you are at fault. Some difficult people will never admit something was their fault. They don’t even admit partial responsibility. By apologizing, you are the better person for it. That’s not to say you should take the blame for every situation. It does mean, however, that sometimes an apology shows the other person you are not at odds with them and have compassion for their viewpoint. Once you’ve diffused their anger with an apology, offer assistance in making the situation better. If they have a big ego, chances are they’ll jump right in because they’ll want credit for correcting whatever the situation is. You can turn them around by letting them take the lead, and you won’t necessarily have to fix anything!
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